Crucial Conversations

Download Chapter One from the Crucial Conversations: Tools for talking when the stakes are high

Do you need to improve dialogue and engagement within your organisation? Are you struggling to build a high performance culture? Do your employees know how to confront difficult situations proactively and productively? Avoiding tough conversations costs businesses millions of dirhams a year and nurtures a low performance culture. The Crucial Conversations book has transformed and changed the way millions of people communicate by giving them the right tools to transform confrontation into opportunity.