Has your last customer service training flopped? Do you get a lot of customer complaints but very low Net Promoter Score? Traditional ‘old school’ service training cannot help you improve your service levels. Winning The Service Game™ offers an engaging, fun and immersive experience that takes delegates on a service adventure in which the challenges help them understand and empathize with the customer experience. We also reinforce the training over a period of three months with Axonify, the world’s first Digital Employee Knowledge Platform.
How will customer service training change the way your people think and work every day?
Sales Effectiveness comprises two primary components: 1. Behavioral sales skills or competences and 2. Product and systems knowledge; We understand that your sales team may have limited time to devote to sales or product training, and the pressure is on you to find innovative ways of delivering this training in a sustainable way. The complexities of different languages and locations and the details behind many products or solutions, can make sales effectiveness training a challenge, even for the most accomplished Sales Leader or L&D Manager.
Biz Group can help you build sales capability, preparing your sales teams to be product experts, lead generation machines, masters of negotiation and account management guru's. Get started in three easy steps - 1: Contact our Solutions Advisors today, 2: Schedule a discovery meeting, 3: Start building your sales capability with Biz Groups sales skills and product training journeys:
Naturally talented and self-motivated sales people require little management, they consistently beat their sales targets and get raving reviews from your customers. Unfortunately, on average only 3-4% of your sales force is likely to be made up of these high performing sales professionals. The others require direction, inspiration and a strong leader to achieve their full potential.
Biz Group can help you build sales leadership capability, preparing your sales leaders to manage performance, have tough but effective sales performance and pipeline conversations, leverage mobile tools, data and trends to remain agile and systematically drive their teams to achieve sales targets, regardless of market conditions.
Get started in three easy steps - 1: Contact our Solutions Advisors today, 2: Schedule a discovery meeting, 3: Start building your sales leadership capability with Biz Groups Sales Leadership Journeys:
If you have multiple products or solutions and a large, geographically spread sales force, keeping them upto date on the features and benefits of each product can be both expensive and time consuming. The time and opportunity cost of building training content and then taking sales people away from selling, is a cause for conflict in many organisations. We understand how frustrating it can be when you have to repeat the training six months later, as that product knowledge is forgotten.
Leveraging animated product videos, supported by product knowledge reinforcement, through each sales persons mobile device, could save you thousands of dollars, reduce downtime and drive greater product confidence. The Biz Group digital team can guide and advise you on building a digital product sales training strategy.
Get started in three easy steps - 1: Contact our Solutions Advisors today, 2: Schedule a discovery meeting, 3: Let us present back a digital product training solution to you.
Developing a sales team of product experts is imperative to staying ahead of your competitors; those organisations that take the bold step to build a sales training academy, outperform their competitors because they provide a consistent pipeline of sales talent. In a market where these clients can learn everything they need to know about you online, the need to build sales capability has never been greater.
Building a sales training academy can be complex and time consuming, the Biz Group team can guide and advise you on where to start and the pitfalls to avoid. Each academy is different, but we can support with multi-level, multi-language, multi-program academies, incorporating a blended approach, digital knowledge reinforcement, product training videos, immersive classroom experiences, group collaboration, bite sized learning, coaching support and work based application.
Get started in three easy steps - 1: Contact our Solutions Advisors today, 2: Schedule a discovery meeting, 3: Let us present back a complete academy solution to you.
In today’s economy, excellent Sales and Customer Service is critical across all organisations and industries, especially with the power of social media amplifying any ripple effect of the customer’s experience. The customer has more power at the touch of a button than ever before.
The Biz customer loyalty programs were developed to take delegates on an immersive service experience that increases their ability and confidence in dealing with customers. Applying simple, practical yet powerful tools through experiential learning helps your employees earn your customer's trust and loyalty one great experience at a time.
The disconnect between the customer's experience and their expectations is what makes your clients leave feeling dissatisfied. In the era of social media, picky digital-savvy audiences often expect organisations to respond to their requests around the clock. If your employees can handle the pace, they will be happy and engaged but if they cant keep up with the pace of the demands, they will be left feeling exhausted, demotivated and frustrated, which they affects customer experience and dives your company into a toxic cycle. Read our whitepaper to understand how you can breach the divide between customer experience and expectation.
Do you have any questions? Kindly fill out the form and one of our friendly Solutions Advisors will get in touch.