Teambuilding Operations Executive

Job Purpose

Oversee planning, presentations, precise equipment for teambuilding events to support the Event Managers in delivering a complete and successful product which ultimately results in Biz delivering an amazing experience to our clients.

Department: Teambuilding

Reports To: Head of Operations


  • Contribute in A-Z creating, designing and planning of new events, small team challenges and energizers and ultimately packaging it in a “box”
  • Assist in changing existing events to meet clients’ needs and requirements
  • Play active role inIdeas Factory towards increasing product portfolio at a minimum of 3 new products per trimester
  • Quality control, changes and upgrades on all existing products and presentations to ensure delivery of the highest quality products at all times
  • Work closely with theSales & Operations Team seeking to improve the systems and processes in order to satisfy shorter lead times and better product deployment.
  • Create and/or edit artwork using Illustrator/Photoshop
  • Fulfill an EventManager’s role as and when required including site inspections, meetings, logistics etc.
  • Fulfill a lead role if and when required for musical, technical and other events.
  • Fulfill a facilitator role at events if and when required
  • Liaise with clients,Event managers & Lead Facilitators on all event requirements
  • Assist the Solutions team with event details and information in order to close sales
  • Manage the planning and booking of multiple resources and equipment when required for events
  • Deal with suppliers and venues on logistical issues whilst maintaining the highest Biz standards
  • Sourcing of equipment and package solutions for events  
  • Manage the feedback and improvements on production, packing & delivery of events to continuously score an NPS score above 65 on Customer Satisfaction Surveys and Event Managers feedback
  • Assist with the Production Status update and action to ensure all scheduled training and teambuilding is ready on due dates for delivery.

Specific Measures of Success

  • New teambuilding product development, designing and implementation fromA – Z according to specified process.
  • Assist Event Managers with any venue, product, client and logistics requirements to ensure a successful event.
  • Manage all feedback and improvements on production, packing and delivering to ensure the highest quality at all times.
  • Maintain open communication channels between all stakeholders  

Role and Competencies

  1. People Management / Leadership
  2. Communication Skills
  3. Problem Solving
  4. Adaptability
  5. Forward thinking

Technical Skills

  1. Microsoft(Word, Excel, Powerpoint)
  2. Basic Illustrator
  3. Basic Photoshop
  4. Basic Photography
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