Crucial Conversations

Based on the New York Times Bestseller that sold 3 Million copies worldwide, Crucial Conversations has transformed and changed the way millions communicate. Whether your problem relates to poor customer service, slow time-to-market, declining customer satisfaction, or a strained relationship—whatever the issue - if you your teams cannot talk honestly and productively, you can expect poor results. By teaching teams the skills to communicate when the stakes are high, opinions vary and emotions run strong, Crucial Conversations ultimately improves employee performance and transforms the corporate culture from the inside out – making it a very powerful business tool.

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Crucial Conversations

If you are not getting the results you are looking for as an organization, it is likely crucial conversations are keeping you stuck. Here are 4 ways crucial conversations training can help improve communication:

  • Significantly reduce conflict
  • Save time
  • Foster trust and camaraderie
  • Build a high performing culture

Did you know that only 1% of employees feel confident in voicing their concerns in crucial moments and 1 in 3 people say their culture does not promote or support holding crucial conversations?

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Strengths Finder

Strengths Finder is an assessment and learning tool that focuses on identifying and leveraging peoples unique strengths. People who use their strengths on a daily basis are more engaged, perform better and get results for their organisation and themselves: 6x higher engagement, 36% higher performance, 43% higher productivity and 83% More likely to be part of a high performing team.

Strengths Finder

Biz Group can help your teams assess and discover their individual strengths, maximise other people's strengths as a leader and drive greater collaboration and productivity with team strength workshops. Get started in three easy steps - 1: Contact our Solutions Advisors today, 2: Schedule a discovery meeting, 3: Start building a strengths based team with Biz Groups Strengths Finder solutions:

  • Strengths Finder assessments - discover your top 5 or get a full (34) strengths profile
  • Strengths Finder for leaders - understand your team strengths and increase productivity
  • Strengths Finder for teams - break down silos, build more collaborative and agile teams
  • Strengths Finder for individual contributors - increase self awareness, engagement and productivity



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Presenting with Impact

Presentation Skills are crucial to success in a business environment but very few people master this difficult skill. With the Biz Presentation Skills Training you and your team will learn to persuasively convey your mission and remain focused on your message. At the hear of this training is practice anchored in various exercises like role playing and individual presentations with video playback that help participants gain confidence and hone their presentation skills.

Presenting with Impact

At the completion of the Presentation Skills , you will be able to:

  • Present in front of an audience confidently
  • Handle challenging situations
  • Be comfortable with silence
  • Understand and manage your audience
  • Change the flow and direction of the presentation if necessary
  • Handling questions and remain calm when facing confrontation




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Think on your Feet

In today’s world of information overload, it is crucial to be able to deliver your message with clarity and brevity to be heard. When put on the spot, do you find it difficult to communicate your ideas credibly and persuasively? Think on your Feet teaches you practical ways to structure your thoughts and messages clearly and concisely to improve your impact and get your point across.

Think on your Feet

At the completion of the Think on your Feet workshop, you will be able to:

  • Structure ideas simply and persuasively
  • Flesh-out ideas with memorable examples
  • Target listeners’ core concerns •Simplify complex information
  • Avoid information overload – condense your thoughts
  • Get to the point and be remembered
  • Handle objections positively
  • Answer questions quickly and coherently
  • Deal with hostile situations and emotional issues
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Conflict Management Training

Could your team benefit from being more honest and transparent when addressing challenges? Does your team show evidence of a high level of trust? Effective conflict management is necessary to address challenging topics and difficult conversations, without which you cannot build trust and communication in your team.

Conflict Management Training

At the completion of the Conflict Management Training, you will be able to:

  • Individuals will be able to face conflict in a non-threatening and assertive manner.
  • Your team will develop a high level of trust and fear of conflict will become a thing of the past.
  • Communication between your team will improve dramatically as they learn to appreciate that different is good and not necessarily a threat.
  • Feedback becomes a powerful tool which will assist the team to break down silos
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COMMUNICATION & IMPACT

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what could you accomplish with improved communication and trust?

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Are you experiencing engagement challenges?
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Do your teams work in silos?
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Do you struggle to retain your top talent?
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Does your culture foster engagement and trust?
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Building communication and trust capabilities since 1993

25
years based in the Middle East
7
international content partners
7,696
Training hours delivered since the beginning of 2018
18,607
Digital learners on our platform in the Middle East

There can be no growth
without communication

We understand that the stakes are high. Your people's ability to communicate effectively can make or break your business but with the right tools, effective communication can resolve conflict, improve relationships and support a performance based culture. People deserve to feel free to communicate openly and honestly without fear of reprisal. In fact it is important for them to do so. Research shows that open communication can improve productivity by up to 25% when employees feel connected to co-workers and engaged to their work. Silos are not only detrimental to people on a personal level but also to business development and growth.

We understand that the stakes are high. Your people's ability to communicate effectively can make or break your business but with the right tools, they can resolve conflict, improve their relationships and have the right conversations for growth.

Crucial conversations
Strengths finder
Presenting with impact
Think on your feet
Conflict management training
Let's Talk
“Vicki is by far the most passionate coach I have ever met.  I had the pleasure of working with her on a project to help our managers discover their Strengths. The project involved coaching one-to-one, TTT and co-facilitation, all delivered to the highest standards!"
Lisandro Maturo
Dubai Airports
AW Rostamani
Pepsico
Movenpick
Senaat
AkzoNobel
Jazeera

Get started in 3 easy steps

Step 1
1
Speak to a Solutions Advisor
Step 2
2
Get a proposal
Step 3
3
Develop your communication capability
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PDF Download

Download Chapter One from the Crucial Conversations: Tools for talking when the stakes are high

Do you need to improve dialogue and engagement within your organisation? Are you struggling to build a high performance culture? Do your employees know how to confront difficult situations proactively and productively? Avoiding tough conversations costs businesses millions of dirhams a year and nurtures a low performance culture. The Crucial Conversations book has transformed and changed the way millions of people communicate by giving them the right tools to transform confrontation into opportunity.

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