Hazel Jackson


Hazel remains passionate about the world of learning, development and employee engagement even after founding the business nearly three decades ago. Her primary leadership role is to explore future trends that can deliver and preempt our clients learning needs. An avid reader and industry commentator, Hazel keeps current by working closely with clients, facilitating conferences and strategy workshops with senior leaders.

The custodian of the Biz Group Purpose – to Enrich Lives through Learning, she believes if we can help everyone be better leaders and team members, they will get more fulfillment from their jobs, make more impact and go home to be better parents and partners.
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Chris Quy

Director of Learning

Creating and developing high-performance teams is something that Chris has excelled at within his 18-year career in training and talent development across Europe, Asia and the Middle East. Chris’ natural ability to spot talent and develop others makes him uniquely placed to help Biz Group’s clients develop and build their human capital.

As a former Head of Learning & Development for a major international consultancy group, Chris is an experienced training professional and facilitator and recognises the traits that separate an L&D superstar from just another trainer.

Working closely with global brands within the automotive, aviation, FMCG, luxury, finance, marcomms and creative sectors, Chris is pivotal in ensuring that Biz Group’s content, solutions and delivery are the best in market, leading our teams across sales, customer success and marketing.
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Matthew Wilkins

Director of Learning Technology

Matthew has become a specialist in helping enterprise organizations solve messy problems through the use of smart technology!

In the new work environment where the only constant is change, Matt has built his career on supporting businesses in getting to the heart of the challenges they are trying to solve. Diagnosing the key changes in behaviour that need to be made and translate into large frontline workforces being able to contribute at their best. Once identified he and his team use smart technology to help behaviours not just change, but deliver a consistent, lasting impact.

Recent highlights have come from helping Expo2020 onboard and train ten’s of thousands of contractors and volunteers in just 3 months, supporting Etihad in enabling their new Customer Service principles that saw a 30 point improvement in NPS and work with Emirates NBD which saw over 40% improvement in approval rates.

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Nicola Milton

Head of Marketing

Nicola is a skilled corporate communications marketer, with over 20 years’ experience in marketing and design, having worked in both advertising and branding agencies; and as a client in the retail, real estate and services sectors.

Her strategic insights have earned her opportunities to work on global, regional and local campaigns in the UK, Africa and Middle East, and has the accomplishment of creating a viral social media campaign (the Evolution of Dubai) that was viewed over 8 million times.

Nicola views marketing as the core of every business and offers many years of experience in related roles, as well as a passion for always improving numbers, enhancing knowledge and exceeding expectations.
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Archana Premnath

Head of Customer Success, Learning Tech

Archana is responsible for successful implementation of the Learning Technologies within the client’s environment, managing timelines as well deliverables and ensuring that clients are able to see a clear return on their investment.

Her enthusiasm, flexibility and a commitment to quality and customer service as well as passion to help solve problems makes her a trusted advisor both internally in Biz Group as well as with our clients.

With over 15 years of experience in L&D world, Archana has extensive experience managing teams, designing and implementing learning solutions that defy traditional approaches.
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Rana Abdulal

Head of Customer Success

As Head of Customer Success, Rana builds on her experience in sales, training, people management and process development by engaging stakeholders using a collaborative approach to increase productivity and achieve business objectives, referred to as the End Game.

With over 15 years of L&D experience, Rana’s consultative style and curious nature have helped her connect with her audience at a deeper level and has encouraged others to challenge themselves by experimenting with new methodologies in a safe space. As a trusted advisor, Rana helps L&D Managers uncover organizational needs, challenges and aspirations which help her design tailored solutions.

Rana’s passion lies in developing managers into effective leaders who can amplify their team’s intelligence to achieve their highest level of contribution, and also guiding individual contributors towards becoming more impactful players in their organizations and personal lives.
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Dave Howcraft

Finance Director

Dave leads the Finance Team at Biz Group and provides support across all of our different Business Units. He is an ACQA Qualified Accountant, with over 15 years of PQE experience in Financial Services and Professional Service.

With a close eye on managing costs, Dave also looks after product pricing ensuring we remain competitive in the market and that we are able to offer great value to our clients.

Dave also looks after us from a legal and compliance perspective, ensuring the business is suitably protected, often negotiating contracts with clients and partners to reduce any exposure.
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