All learning is a journey

Introduction A leading organisation in the banking sector wanted to improve team productivity and cross-functional collaboration in the management department. Solution  Biz Group set up a Multiplier workshop for this organisation and designed a Learning Journey for three days split a month apart. The tools used in this workshop included classroom training, Learning Circles, work-based assignments and AI-based microlearning and reinforcement with Axonify. The training also provided keynotes to the learners and helped them understand the positive and profitable effect Multipliers can have on organisations and individuals. Additionally, our virtual instructor-led training guided our learners to lead like a Multiplier and harness their team’s full capability. Furthermore, we also ran workshops to implement the theory learnt in the real world and practice applying these concepts in their organisation. In the end, we assigned assessments to find out from our learners if the training helped them in times when their leadership was diminishing. Moreover, we also offered our learners Multipliers Coaching, a system offering eight 50-minute conversations designed to help our learners shift from being an Accidental Diminisher to an intentional Multiplier. Impact After implementing training within the organisation, we used the Kirkpatrick Model of Training Evaluation to assess the impact of the Multiplier Workshop on the company’s management department. From Level 1, the Reaction level, we observed a 96% score for “Course being useful for their Leadership Career”. From Level 2, known as the Learning Level, there was a 23% knowledge growth recorded among the management team after using Axonify in their workflow. From Level 3, 48% of learners showed the application of learning through assignment submissions. This level is also known as the Behaviour level. Lastly, from Level 4, recording the journey results, we observed that the collection recovery increased by 500K every month, and sales increased by 21%. Moreover, business retention increased by 220%, increasing by 5.5M. Along with this, four underperforming staff overachieved their targets for two consecutive months, increasing the organisation's overall productivity.