Your frontline workers are juggling a million things at once – answering customer queries, managing stock, and staying on top of procedures. It’s inevitable that sometimes they might forget something important or panic when faced with a tricky question. This is especially true in fast-paced environments like grocery stores, where there are countless products to keep track of. The result? Misinformation, frustrated customers, and a lack of trust. But don’t worry, we’ve got the perfect solution to transform this challenge into an opportunity.
Introducing MAX – the game-changing AI assistant that’s here to revolutionise how your frontline operates. MAX is an incredibly powerful addition to Axonify, designed specifically to help your team quickly retrieve the most accurate and detailed information right when they need it. Whether it’s answering customer questions or referring to internal processes, MAX is the superhero every frontline worker needs in their pocket.
Think of it as your workers’ Batman, always ready with the perfect solution!
So, how does MAX work? It’s simple. Powered by cutting-edge AI, MAX pulls from the vast wealth of information already stored within Axonify, making sure the answers you get are not just fast, but also highly accurate. When a customer asks a question, or a worker needs a quick update on a store procedure, MAX instantly provides the information.
Gone are the days of fumbling for the right answer or running to a manager in a panic. With MAX, your team can handle any situation with confidence and ease – no sweat!
Here’s the real kicker. MAX is multilingual! With over 60 languages supported, it’s perfect for teams in diverse, multicultural environments. And the best part? MAX can detect the user’s preferred language and automatically translate its responses, even if the original source material is in a completely different language. This ensures that no worker ever feels lost in translation. Whether they speak English, Spanish, Mandarin, or any other language, MAX has their back helping provide seamless support wherever they are in the world.
Not all frontline workers have access to laptops or desktops, but no need to worry – MAX is available on mobile phones too! Your team can access it anytime, anywhere, whether they’re on the shop floor, in the back office, or out in the warehouse. It’s as simple as pulling out a phone, typing in the question, and getting a response in a matter of seconds. No longer will your team be tied to desks or bulky devices. MAX is always in their pocket, providing the convenience and flexibility they need to work smarter, not harder.
It’s not just for product-related questions! MAX is a comprehensive solution that extends beyond day-to-day store queries. Need to check your leave policy? MAX has you covered. Don’t remember the procedure for reporting an incident or safety hazard? MAX knows the drill. From HR-related inquiries to employee benefits and company protocols, MAX is there to guide your team through it all. It’s your one-stop shop for everything – making it easier for your frontline workers to stay informed, engaged, and confident.
Hold on, there’s even more! The Discover feature elevates MAX to a whole new level by offering access to a wide array of resources, breaking boundaries with its support for various formats that can be uploaded and utilised. This ensures your team has everything they need, right at their fingertips. With this feature, frontline workers can access:
This ensures that no piece of vital information is out of reach, and training becomes more accessible than ever before.
Rest assured, MAX meets strict security standards, keeping your data safe and protected. Unlike other AI solutions, MAX doesn’t use your information to train large language models, so your data stays fully under your control. Whether you’re handling sensitive customer details or internal documents, MAX ensures that your business’s security is never compromised.
Have we piqued your interest? If so, we’d love to show you just how transformative MAX can be for your business. Get in touch with us today to schedule a demo for Axonify and experience firsthand how this powerful AI assistant can enhance your frontline operations.
It’s time to turn every customer interaction into a positive, trust-building experience, and watch your business thrive as a result.
With MAX by your side, you’ll never have to worry about lost opportunities again. Give your frontline workers the tools they need to succeed – and make your customers happier than ever before!
It’s simple: Question? Just MAX it!