Matthew has become a specialist in helping enterprise organizations solve messy problems through the use of smart technology!
In the new work environment where the only constant is change, Matt has built his career on supporting businesses in getting to the heart of the challenges they are trying to solve. Diagnosing the key changes in behaviour that need to be made and translate into large frontline workforces being able to contribute at their best. Once identified he and his team use smart technology to help behaviours not just change, but deliver a consistent, lasting impact.
Recent highlights have come from helping Expo2020 onboard and train ten’s of thousands of contractors and volunteers in just 3 months, supporting Etihad in enabling their new Customer Service principles that saw a 30 point improvement in NPS and work with Emirates NBD which saw over 40% improvement in approval rates.