A crucial conversation is any conversation where the stakes are high, opinions differ, and emotions run strong.  Such conversations tend to happen in the workplace a lot! There may be times when there are conflicting opinions between colleagues, which can lead to indecisiveness, resentment, and ultimately a waste of time and poor productivity. When you are not getting the results that you want, it is likely that an important conversation has either not happened or has not been handled well.

Crucial Conversations for Mastering Dialogue is a soft skills training programme which imparts skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional or risky topics at all levels of your organisation. By learning how to speak and be heard (and encouraging others to do the same), you will be able to bring the best ideas to the surface and improve your decision-making with the full support of the key stakeholders.

Click the image below to download the Crucial Learning (previously known as Vital Smarts) infographic, which explains how to have a crucial conversation.


Benefits of Crucial Conversations

Here are some benefits of Crucial Conversations training and how it can positively impact your organisation.

Create Behavioural Change

With this communication skills training programme, you will see a true behavioural change in participants. Consistent application of the skills leads to faster problem-solving, decision-making, and conflict resolution.

Build a Culture of High Performance

Develop a culture of high performance which is based on trust and respect. When individuals can portray emotions in a calm and logical manner and convey their feelings openly without the fear of judgement, it brings teams closer by creating psychological safety.

Improve Dialogue and Engagement

Learn the dialogue skills demonstrated by top performers. These are the skills that help you talk with anyone about anything to reach alignment and agreement on important matters.

Boost Efficiency and Team Productivity

Research suggests that every crucial conversation that doesn’t happen costs the organisation an average of $7500 and more than seven work days! It is important to eradicate silence and encourage people to speak up. Crucial Conversations make individuals communicate openly without any apprehensions.

Biz Group has partnered with Crucial Learning (previously known as Vital Smarts) to bring this critical communication skills training to you. If you’re interested in learning more about Crucial Conversations training at Biz Group, please feel free to contact our friendly solutions advisor.