The relationship between technology and the workforce has never remained static. Historically, technology was used to substitute or augment human labour, automating repetitive and mundane tasks. However, we are now witnessing a paradigm shift where technology is not just a complement to workers but a catalyst for improving human potential and team performance as a whole.

The New Fundamentals: Technology for Empowerment

The Deloitte Global Human Capital Trends Report highlights that over 90% of business leaders recognise the paramount role of technology in enhancing work outcomes. It also anticipates a 37% surge in labour productivity attributed to AI in the next two years, making it imperative for organisations to harness the potential of technology to enable their workforce. To truly seize this transformative power, organisations should adhere to these core principles:

  1. Enable Technology to Empower Workers and Teams: Technology should not merely be a substitute or supplement but a catalyst for individuals and teams to reach their full potential. This includes nudging them to learn new behaviours, correct old ones, and refine skills. For example, smart surgical tools allow for real-time pressure adjustments, improving precision.
  2. Use Technology to Enhance Human Traits: Technology can help humans excel in areas where they shine, such as emotional intelligence, creativity, and teamwork. It can make individuals better at what they do best and, consequently, better at their jobs.
  3. Scale Impact with Insights: The collaboration between technology and humans generates valuable data. This data, when aggregated, provides insights at scale, informing workforce practices and driving improvements across workers, teams, organisations, and ecosystems.


The Path Forward: Technology for Empowerment

As we transition from the age of information to the age of imagination, technology evolves from being a productivity enhancer to an enabler of human and team impact. The impacts extend to customers, product quality, safety, and the environment. Organisations must shed outdated views of technology as merely a productivity tool and embrace the potential of intelligent technologies to empower individuals and teams.

Progress can be gauged when workplace technology enhances teamwork, connects teams effectively, and affords workers the time to focus on high-value cognitive tasks. These technologies also play a pivotal role in enabling other trends discussed in this report, including worker data, workforce ecosystems, and the future of the workplace.

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Deloitte, The 2023 Global Human Capital Trends Report.