We all know that staff training is essential for your frontline staff. After all, they are the face of your business. They are the ones driving sales and delivering customer experience. 

Further, frontline-driven organisations experience a high turnover rate, making it even more difficult to keep up with the training required to maintain the service standards. 

Therefore, you must train, upskill, and reskill your frontline staff consistently. One of the biggest challenges of frontline staff training is ensuring your staff receives it without taking them out of the valuable floor time. Learning needs to be continuous and in the flow of work. 

Now, comes the next part; ensuring that the training is relevant and effective. However, measuring the impact of frontline training can be difficult. It needs to go beyond monitoring the training completion rates and test scores and drive business impact. One-size fits all training doesn’t work in this case. People absorb and retain information at their own pace. 

Axonify, the world’s leading frontline LMS, solves these problems by delivering personalised, bite-sized training in just 3-5 minutes a day. The training is AI-driven and adaptive, customised to each individual’s training needs, making it highly engaging and impactful. Most importantly, you can generate actionable insights on how training is influencing business objectives such as enhancing employee performance, sales targets, customer satisfaction scores, etc.   

In this blog article, we explain how you can measure the effectiveness of your frontline training programme. 

Measuring the impact of frontline staff training 

Here are four questions you need to ask to ensure that your frontline training is effective and drives value to the business. 

1. Is your frontline staff engaged with the training?

Getting your frontline staff to take the training regularly can be a challenge. With Axonify, you can measure how often your staff logs in to take the daily training. Gamification built in the mobile LMS further makes the training fun and engaging. 

2. Has the knowledge of your frontline staff increased with the training provided?

Measuring your frontline staff’s knowledge can be tedious since business guidelines and communications are frequently updated. Axonify allows you to view the complete knowledge profile for each individual, detailing the progress of knowledge level in a particular topic. It provides constant reinforcement in areas where an individual needs to increase knowledge through AI-driven adaptive learning. 

3. Has there been a behavioural change in your frontline staff?

All the training in the world can go to waste if there is no behavioural change in your frontline staff. You need to measure the performance of your staff to measure the impact of the frontline training. Employee training metrics indicate which programs are enhancing performance and driving business impact. 

4. What are the results of the frontline training?

The next step in measuring frontline training is evaluating the impact on business results. With Axonify, you can collect learning data on each employee and leverage machine learning and predictive analysis to link training impact with business results. This way, you get an accurate picture of what kind of training works and what doesn’t. You can then define your frontline training strategy to achieve the desired business results. 

For learning to be impactful, it needs to be continuous, consistent, and personalised. With Axonify, you can take out the guesswork and collect critical data around impact and ROI. Feel free to contact us to learn more about Axonify and how you can deliver impactful frontline staff training that drives actual business results.