How Maria Abarca helps clients achieve their End Game

At Biz Group, we believe that all learning is a journey, and cannot be achieved with a single training session or workshop. Each organisation has specific business challenges and learning solutions need to be curated and delivered keeping the client’s End Game in mind. Which is why we have a team of expert solutions advisors, training consultants, and project managers who work tirelessly to ensure that our clients have an incredible learning experience, and can also solve real business challenges with learning.

In this article, we talk about one such Bizzer who works behind the scenes to ensure complete client satisfaction.

Maria Abarca is the executive assistant to our CEO, Hazel Jackson. Apart from managing Hazel’s schedule and in general making her life easier, she also manages Hazel’s clients and works as a Project Manager.

Curating Learning Journeys

Maria is the crucial link that connects our solutions team, training consultants, and clients. Her main role is to make sure that we deliver on the End Game promised to the clients and ensure smooth execution of the Learning Journeys.

As a first step, our solutions team identifies the main business challenges our clients are facing, and curate custom Learning Journeys that solve their problem.

During the training workshops, our training consultants introduce how participants can apply the learning in the workplace. And inject assignments during the training. 

We then provide a gap to practise what participants have learned during the training session.

Once the participants have had enough time to practise, we organise Learning Circles to discuss and identify potential business applications. These Learning Circles are run by our training consultants who encourage participants to speak up and share the application and any stucks they may have encountered.

Measuring the Impact of Learning

At the end of the Learning Journey, Maria asks the participants to submit the assignments about their learning and experience with the training session. The assignments typically consist of the following questions –

• What is your learning?
• What is the business problem you were trying to solve
• Which tool did you use
• How did you apply the learning?
• What was the result?

Maria goes through the assignments to see how the participants applied the learning in their day-to-day work and identifies the potential business results. She then creates detailed reports that attribute the learning to the expected business results.

‘It’s not about the quantity of the assignments, but the quality,’ says Maria. ‘Clients come back to us saying they see a real behavioural change in the organisation and can refer to the reports that prove the application of learning. They learned something, and they applied the learning. It is a proud moment for us as we are able to help them achieve their End Game.’

Maria, as a Project Manager acts as a bridge between our solutions team and training consultants, making sure everyone involved is aware of what we are trying to achieve.