Our Learning Technology team is expanding. We’re looking for an experienced, customer-centric Customer Success Manager (CSM) to own a portfolio of core customers, build account plans and secure account renewal on our Axonify platform.  

Reporting to the Head of Customer Success, the CSM works to equip customers with common practices for developing an effective content strategy and maximizing adoption of the current and future capabilities of the platform. 

The successful candidate will have a background in Customer Success or Account Management within a SaaS environment. They will be deadline-driven with an excellent track record of building long-term customer relationships where they have partnered with the customer to understand and solve their challenges. Further details about the role can be found on the job scorecard. Click here to view the complete job description. 

As a ‘life friendly’ employer, we welcome applications from people who are looking for a work arrangement that does not necessarily meet the traditional standard full-time working week!  

What is Axonify? 

Axonify is the modern learning and communication solution for frontline employees that actually works. Why does it work so well? Because the experience is fun, fast, personalized and designed to make critical information stick. And employees love it–our customers enjoy 83% engagement, which translates into meaningful behaviour change that impacts business results.  

Axonify’s mission is to get frontline employees ready for anything with a training and communications solution that actually works.  

How to apply: 

If you’re excited by this role and have experience which closely matches the brief we would love to hear from you. To apply, please submit your CV along with either a covering note or a short video detailing why you’re applying and what you will bring to the role and Biz.